Privacy Policy

Who we are

We are Fudge & Evie’s Natural Dog Treats. Our website address is: https://fudgeandevies.co.uk. Our contact email address is: fudgeandevies@gmail.com

Comments & Reviews

When visitors leave comments or reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Analytics

We collect analytical data for quality and performance reporting through third-party analytics services. We use this data to track performance, page/site views, traffic sources, behaviour on our website, time spent on each page and other similar metrics. This data is an overview of all traffic and has no personal information attached to it. Analytical data collected is protected and never shared with anyone outside our company with the only exception being our external website management provider. This data is collected to help us make improvements to our website and customer experience.

Customer/Order Data

We collect order data such as your name, address, contact information and order information. Your data is strictly for operational purposes and will only be shared within our organisation and with third parties directly involved in the fulfilment and delivery of your order (i.e. shop managers, packers, couriers).

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email. We will only share your data with trusted third parties when necessary for fulfilling orders, arranging shipping/delivery, handling complaints, and privately (with you) when communicating with you via third-party websites/apps (i.e. social media, messaging apps, etc.) after we’ve confirmed it’s really you. We also share your data with third-party analytical websites and software providers for our own analytical reporting.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments or reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. In order to get our products to you in the event of you placing an order or being sent any of our products, samples, vouchers, etc, for any other reason, we share your data with our delivery partners/couriers.

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